REFUND POLICY

DannyKam Butchery
Effective Date: June 25, 2025
Website: https://dannykambutchery.co.ke/

OUR COMMITMENT TO YOU

At DannyKam Butchery, we are committed to delivering fresh, high-quality meat products that meet your expectations. We understand your right to goods and services of reasonable quality as protected under Kenyan consumer protection laws, and this refund policy outlines how we address situations where our products don't meet our quality standards.

WHEN REFUNDS ARE AVAILABLE

1. QUALITY-RELATED ISSUES

We offer refunds for the following quality concerns:

• Spoiled or rotten products upon delivery
• Foreign objects found in meat products
• Incorrect cuts or products delivered (different from what you ordered)
• Visible contamination or unusual odor at time of delivery
• Products delivered past expiry date (for packaged items)

2. DELIVERY FAILURES

• Non-delivery of confirmed and paid orders within 24 hours of scheduled delivery time
• Damaged packaging that compromises product integrity during delivery
• Temperature compromise - products delivered unfrozen when ordered frozen

REFUND CONDITIONS AND REQUIREMENTS

TIME LIMITS

• Quality Issues: Must be reported within 2 hours of delivery
• Non-delivery: Must be reported within 24 hours of scheduled delivery time
• All refund requests: Must be submitted within 48 hours of the original issue

REQUIRED DOCUMENTATION

To process your refund claim, you must provide:

1. Clear photographs showing the product issue
2. Order confirmation number or receipt
3. Delivery confirmation details
4. Written description of the specific problem

PRODUCT CONDITIONS FOR REFUND

• Products must remain in original packaging
• Products must be properly refrigerated since delivery
• Unopened packages only (except where opening was necessary to identify the defect)
• Products must not show signs of improper storage by customer

REFUND PROCESS

Step 1: Report the Issue

Contact us immediately via:

• WhatsApp: 0728455521
• Phone: 0728455521
• Email: dannykammeat@gmail.com

Step 2: Investigation

Our quality team will:

• Review your documentation within 4 business hours
• May request additional photos or information
• Arrange product collection if necessary (at no cost to you)

Step 3: Resolution

Upon approval of your refund claim:

• M-Pesa refunds: Processed within 24 hours
• Bank transfer refunds: Processed within 3-5 business days
• Cash refunds: Available for cash-on-delivery orders

REFUND METHODS

Refunds will be processed using the same payment method used for the original purchase:

• M-Pesa payments → M-Pesa refund
• Bank transfers → Bank account refund
• Cash on delivery → Cash refund or M-Pesa transfer

Processing Fees: We absorb all processing fees for legitimate refund claims.

WHAT'S NOT COVERED

We cannot offer refunds for:

Customer-Related Issues

• Change of mind after successful delivery
• Incorrect delivery information provided by customer
• Unavailability to receive delivery at scheduled time
• Improper storage after delivery (not refrigerated)
• Normal variations in meat appearance, color, or marbling

Usage-Related Issues

• Products opened and consumed (even partially)
• Cooking-related dissatisfaction or preferences
• Personal taste preferences or dietary changes
• Products stored beyond recommended consumption period

Force Majeure

• Delays due to weather conditions, natural disasters
• Government restrictions affecting delivery
• Supplier shortages beyond our control

ALTERNATIVE RESOLUTIONS

When refunds aren't applicable, we may offer:

• Product replacement with equivalent or higher value items
• Store credit for future purchases (valid for 3 months)
• Discount vouchers for your next order
• Complimentary delivery on next order

QUALITY GUARANTEE

Our Standards

• All meat products are freshly sourced and properly handled
• Products meet Kenya Bureau of Standards requirements
• Cold chain maintenance from source to delivery
• Regular quality audits and temperature monitoring

Your Rights

As a consumer, you have the right to compensation for loss or injury arising from defects in goods or services under Kenyan law. This policy complements, but does not replace, your statutory consumer rights.

DISPUTE RESOLUTION

If you're not satisfied with our refund decision:

1. Internal Review: Request escalation to our management team
2. Written Complaint: Submit formal complaint via email within 7 days
3. External Resolution: You may file a complaint with the Competition Authority of Kenya
4. Legal Action: Pursue remedies under Kenyan consumer protection laws

FRAUDULENT CLAIMS

We reserve the right to:

• Investigate suspicious refund patterns
• Deny refunds for fraudulent claims
• Suspend accounts showing repeated false claims
• Pursue legal action for documented fraud

CONTACT US

For Refund Requests:

• Primary Contact: dannykammeat@gmail.com
• WhatsApp: 0728455521
• Phone: 0728455521
• Business Hours: Monday - Sunday, 7:00 AM - 8:00 PM

For Complaints:

• Email: dannykammeat@gmail.com
• Response Time: Within 24 hours

POLICY UPDATES

This refund policy may be updated to reflect:

• Changes in consumer protection laws
• Improvements in our service delivery
• Operational enhancements

Updates will be posted on our website with 30 days notice for material changes affecting your rights.

LEGAL COMPLIANCE

This policy is designed to comply with:

• The Constitution of Kenya (Consumer Rights provisions)
• Consumer Protection Act and regulations
• Competition Authority of Kenya guidelines
• Kenya Bureau of Standards requirements

Note: This policy supplements, but does not limit, your statutory rights under Kenyan consumer protection laws.

DannyKam Butchery - Fresh Quality, Trusted Service
Licensed and Regulated Business in Kenya