Product
\nAre your products halal-certified?
\nYes. All our meat is certified halal to KBHC standards, so you can be confident about both quality and compliance.
\nWhat types of meat can I buy?
\nPremium cuts of beef, goat, lamb and mutton, chicken, turkey and seafood. Everything is delivered fresh — no preservatives.
\nAre your meats fresh or frozen?
\nFresh, never frozen. Meat is sourced daily and delivered the same day to keep taste and texture.
\nDelivery
\nWhat areas do you deliver to?
\nNairobi and its environs. If you are unsure whether we cover your area, call or WhatsApp +254 728 455 521 and we will confirm before you order.
\nHow is the meat delivered?
\nBy motorbike courier, packed in insulated boxes designed to carry meat safely and hold temperature in Nairobi traffic.
\nHow long does delivery take?
\nSame-day within Nairobi for orders placed before the cut-off. Delivery time varies by location and demand; we confirm an estimate when you order.
\nDo you deliver to homes and offices?
\nYes — home, office or anywhere in Nairobi. Tell us the address and any access instructions when you order.
\nIs delivery free?
\nDelivery is charged by area: KES 100 in the CBD, up to KES 600 for the furthest estates. The exact fee for your area is shown at checkout before you pay.
\nPayment
\nHow do I pay?
\nPay on delivery: cash or M-Pesa to the rider when your order arrives. You can also pay by M-Pesa before dispatch if you prefer.
\nCan I pay by card or online M-Pesa?
\nNot yet. Card and online M-Pesa (STK push) are not live on this site — paying the rider or sending M-Pesa before dispatch is the current method. We will announce online payment here when it launches.
\nDo you offer discounts?
\nYes — selected cuts carry standing specials, and we run seasonal promotions. The price you see on the product page is the price you pay.
\nOrders & returns
\nHow do I place an order?
\nThree ways: order on this website, send a WhatsApp message to +254 728 455 521, or visit us at Nairobi, Muindi Bingu Street, Nairobi.
\nCan I request specific cuts or preparation?
\nYes. Add a note to your order — thickness, trimming, mincing coarseness, bone-in or boneless — and our butchers will prepare it to your specification.
\nDo you handle large orders or events?
\nYes. For bulk orders, events and corporate supply, call ahead so we can plan stock and delivery.
\nCan I track my order?
\nYou will get delivery status updates on WhatsApp once the order is confirmed and dispatched.
\nDo I need an account to order?
\nNo — guest ordering works. An account saves your addresses, lets you reorder in one tap and gives access to loyalty offers.
\nWhat if I am not satisfied?
\nIf the meat does not meet our quality standard, contact us the same day. We will replace it or refund you — see our Refund Policy for the detail.
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